1. Double-Check the Tracking Information

Before assuming your package is lost, revisit the tracking details:

• Look for the latest scan status (e.g. “Delivered”, “Out for Delivery”, “Held at Customs”)

• Check if there are multiple shipments under the same order

• Confirm the delivery address was correct

If you don’t have a tracking number, use a smart tool like xpackage.me to locate the tracking status using your order ID or email text. xpackage.me can scan across couriers to help you spot missing data points.

2. Ask Household Members or Neighbors

This simple step is often overlooked. If the package was marked as “delivered,” ask:

• Roommates, family members, or building front desk

• Nearby neighbors (in case of misdelivery)

• Check behind gates, under porches, or other safe-drop areas

3. Wait an Extra 24–48 Hours

Sometimes carriers mark a package as “delivered” before it actually arrives—especially near weekends or holidays. If your tracking says “delivered,” give it another 1–2 days before filing a claim.

4. Use xpackage.me to Cross-Check for Errors

If you're unsure about the courier or tracking number, try entering your clues into xpackage.me:

• It can detect the correct carrier from a partial tracking ID

• Search across multiple couriers at once

• If a package was handed off to a final-mile delivery partner, xpackage.me can sometimes reveal it

This is particularly useful for international shipments or packages coming from marketplaces like AliExpress, Amazon Global, or eBay.

5. Contact the Carrier

Once you’re sure something’s wrong, reach out directly to the courier:

Be ready to provide:

• Tracking number

• Full delivery address

• Name of recipient

• Date and time of expected delivery

6. Contact the Seller or Retailer

If the courier confirms the item is lost or misdelivered, notify the seller:

• Provide screenshots of the tracking and courier response

• Mention whether insurance or buyer protection applies

• Most platforms (e.g., Amazon, Shopee, AliExpress, eBay) have built-in claim systems or buyer guarantees

If you ordered from a small online shop, email them with your order ID and request either a reshipment or refund.

7. File a Claim (If Applicable)

If your item was insured or covered under buyer protection:

UPS, FedEx, DHL all allow you to file lost package claims online

Platforms like PayPal and credit card providers also allow you to dispute transactions if an item wasn’t received

Note: Claims usually require:

Proof of purchase

Tracking history

Proof of non-receipt (e.g., delivery not shown or confirmed as lost)

Bonus Tip: Register for Delivery Alerts Next Time

Prevent future issues by signing up for delivery alerts from:

UPS My Choice

FedEx Delivery Manager

USPS Informed Delivery

Or use tools like xpackage.me to monitor multiple tracking numbers in one place

Summary Checklist

Step Action

✅ Confirm Tracking Check latest status via xpackage.me

✅ Check with Others Ask household or neighbors

✅ Wait a Day Some deliveries are pre-marked

✅ Contact Carrier Report delay or misdelivery

✅ Contact Seller Request replacement or refund

✅ File a Claim Use platform or insurer process

Final Thoughts

Losing a package isn’t the end of the story. With the right steps—and the help of tools like xpackage.me—you can often trace what went wrong, file a timely report, and get your issue resolved.

If your package is still missing after trying all the steps above, escalate through the platform, payment provider, or legal consumer protection channels.